FAQ

Home health care questions, answered.

Clear answers about Medicare home health, cost, starting care, languages, and what to expect, for patients across Greater Los Angeles.

Home health care is skilled medical care delivered in the patient's home. It includes nursing and physical, occupational, and speech therapy, ordered by a physician and provided by licensed clinicians, so recovery can happen in familiar surroundings.

Medicare generally covers home health when a doctor certifies that the patient needs skilled nursing or therapy, the patient is homebound, and the care is provided under a physician's plan of care. We verify eligibility before care begins.

For patients who qualify under Medicare, covered home health visits typically have no out-of-pocket cost to the patient. We also accept private pay. We confirm coverage with you before the first visit.

Call us, send a fax, or use the website form. A referral can come from a doctor, a hospital, a facility, or directly from the patient or a family member. We take it from there.

We call you within 24 hours of a referral, and care typically begins within 24 to 48 hours. Start of care depends on signed doctor's orders and verified coverage.

Yes. You have the right to choose your home health agency, regardless of which doctor or hospital refers you. Choose Astro.

Our team speaks English, Spanish, Russian, and Armenian, and we provide free interpreter services in many additional languages so every patient can understand their care.

A visit may include a nursing assessment, wound care, medication management, or physical, occupational, or speech therapy. Every visit follows the personalized plan of care built around the patient's needs.

Home health care continues as long as it is medically necessary and ordered by the physician. As the patient meets their goals, we plan a safe discharge.

Yes. We answer the phone 24 hours a day, 7 days a week, including weekends and holidays.

Physicians, hospitals, and discharge planners can refer by phone, by fax, or online. We confirm receipt quickly, verify coverage, coordinate orders, and keep the referring office updated through start of care.

Astro serves Greater Los Angeles and surrounding Southern California communities. Call us to confirm that we cover your location.

Still have questions?

Call anytime, day or night, weekends included. We are happy to walk you through coverage, timing, and next steps.

Call (747) 254-0707 Request Care